High Traffic Usage Update

Important notice to customers generating unusually large amounts of traffic over their broadband connection.

Changes to our Broadband Terms and Conditions (Ts & Cs) and Broadband Acceptable Use Policy (AUP).

Today (01/07/2005) we are announcing important amendments to both our broadband terms and conditions and our broadband acceptable use policy. These changes specifically relate to the way Pipex manages its network in order to deliver the optimum service for its customers.

Pipex is a customer focused company, with some of the most friendly terms and conditions in the marketplace. We aim to make any changes that may affect our customers in an open and transparent way. So if we are changing the small print we want you to know about it.

As you may be aware, ADSL broadband is a contended service i.e. a shared service. Essentially the amendments to our Terms and Conditions and Acceptable Use Policy are being implemented so we can provide fair access to our network during the busiest periods of the day.

It is very important to stress that 99% of customers will not notice any change to their service as a result of these amendments. That is precisely the point. These amendments are in fact designed to protect the usage patterns of the vast majority of our customers.

Pipex welcomes dialogue on these policy amendments, particularly with the very small number of users who may be affected by these changes. If you are part of the tiny minority of our customer base who generate an unusually large amount of network traffic from legitimate activities, we are keen to work with you to find a service that is more appropriate for your usage requirements. For example, if you are using a Pipex residential service for business or commercial use and generating heavy volumes of traffic over your connection, Pipex is keen to find a viable solution to your connection needs.

At Pipex, the quality of service we provide on our network has always played a vital role in our long-standing and continued success. Our commitment to network performance has earned Pipex a reputation as the quality broadband provider in the U.K. People select our high quality broadband services on the basis of consistent, professional performance delivery, not hype. That's why we provide internet services for so many top brands, corporations and businesses. These amendments are necessary to continue this tradition and safeguard the superior quality of service we provide to all our broadband customers.

Useful Links

Click here for an FAQ on the changes.

If you have any questions regarding this statement please contact us by e-mailing: customerservices@pipex.net

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