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Pipex Broadband - Legal

Pipex Broadband (ADSL) Terms and Conditions (F1208)

The Customers' use of the Service (as defined below) and/or acceptance of these Terms and Conditions ("Conditions") constitute the Customers agreement to be bound by these Conditions. These Conditions must be read in conjunction with the Pipex Acceptable Use Policy ("AUP") which can be found at http://www.pipex.co.uk, which may be subject to change from time to time. It is the Customers' responsibility to ensure that they comply with the latest edition of the AUP in force at any given time.

These Conditions, together with Pipex's AUP, explain Pipex's responsibilities to the Customer and the Customer's responsibilities to Pipex and to other users of the Service ("Users"). The AUP in particular outlines what Pipex consider to be unacceptable use of the Internet by our customers so that Pipex can take appropriate steps against abusers of the Internet.

The AUP and the Application Form are an integral part of these Conditions and, unless otherwise expressly stated, all references to Conditions include reference to the AUP and to the Application Form. If you are a Consumer, you must be 18 years or older to register for the Service.

Terms and conditions for Pipex Broadband and Voice Services:

  • 1. Definitions
    Please note some terms used in these Conditions will have a certain meaning:
    • "Access Line"
      means the telecommunications circuit that the Customer uses to obtain telecommunications services over the public switched telephone network at the Premises as notified by the Customer to Pipex

    • "Act" means the Telecommunications Act 1984;
    • "Agreement" means these Conditions together with the applicable Application Form and AUP;
    • "Application Form" means the form that the Customer signs when applying for the Service via post or fax;
    • "AUP" means Acceptable Use Policy which specifies the actions prohibited by Pipex in the use of its Services by Customers and the Users of the network
    • "Carrier" means any supplier of telecommunications services to Pipex for the Service;
    • "Carrier Pre-select" (CPS) the service used to deliver voice calls via alternative telecommunication providers networks.
    • "Commencement Date" means the date when the Customer first receives the live Service.
    • "Confidential Information" means any information of a confidential nature obtained under or in connection with this Agreement including, but not limited to, any information regarding the existence of errors or viruses found in the Service and all other information which Pipex characterises as confidential at the time of its disclosure either in writing or orally. Confidential Information does not include information which the Customer can demonstrate: (a) is previously rightfully known to the Customer without restriction at the time of disclosure; (b) is or becomes, from no act or omission on the Customers part, generally known in the relevant industry or public domain; (c) is disclosed to the Customer by a third party as a matter of right and without restriction at the time of disclosure; or (d) is independently developed by the Customer without access to the Confidential Information.
    • "Customer" means the person who orders the Service and person shall be taken to include bodies corporate or unincorporate. Pipex may accept instructions from another person who Pipex reasonably believe is acting with the Customer's authority or knowledge.
    • "Customer Apparatus" means apparatus belonging to the Customer not forming part of the Equipment but which may be connected to the Equipment;
    • "Equipment" means any apparatus or equipment provided by Pipex or any third party to the Customer at the Premises to enable provision of the Service;
    • "Fair Use Policy" means the Policy introduced by Pipex to assist in the provision of a fair level of service for all Customers
    • "Minimum Period of Service"
      (a) For customers using Pipex Teleworker, Pipex Solo, Pipex Lite, Pipex 1000 and Pipex 2000 - The minimum period will be one (1) month from the commencement date.
      (b) For customers using Pipex Business, and Home Office services - The minimum period of service will be three (3) months from the commencement date.
      (c) For customers using Pipex Mini, Midi, Start, Go, Max and Managed Business services - The minimum period of service will be twelve (12) months from the commencement date. Please note: All Customers that have not incurred a set up or joining fee and terminate services within the first twelve (12) months of service from the commencement date will be required to pay the remainder of their contract. For example a Customer who chooses Pipex Start + Anytime (£19.00 per month) and cancels their contract after 3 months will be required to pay the last 9 months of the contract at the full price. Therefore £19.00 x 9 months = £171.00.
      (d) For customers using Pipex Talk 500, 1000, 2000 & 3000 the minimum period will be one (1) month from the commencement date.
      (e) For customers using Pipex Anytime or Hometime services the minimum period will be one (1) month from the commencement date. If the customer cancels their Pipex Talk service at any point the service will revert to a standalone broadband price.

      Pipex may from time to time make its services available on a promotional basis. These promotions will be subject to special conditions which amend these conditions and will be notified to the Customer with details of the promotion. Promotions may also be subject to qualifying conditions which the Customer will need to meet.

    • "Physical Characteristics" (a) For customers wishing Pipex to manage the connection only - Means an existing standard British Telecommunications analogue telephone line which does not have any incompatible services enabled upon it, as detailed in the Service description. (b) For customers wishing Pipex to manage the connection, installation and equipment:
      • For Residential customers - An existing standard British Telecommunications analogue telephone line which does not have any incompatible services enabled upon it, as detailed in the Service description.
      • For Business customers - means one (1) wall mounted power socket within two (2) metres of the master phone socket and an existing standard British Telecommunications analogue telephone line which does not have any incompatible services enabled upon it, as detailed in the Service description;
    • "Pipex" means Pipex Internet Limited of 1 Triangle Business Park, Stoke Mandeville, Bucks HP22 5BL
    • "Pipex System" means the telecommunication system which Pipex runs and, for the purpose of this Agreement, any apparatus leased by, or otherwise obtained by, Pipex from a third party.
    • "Premises" means the Customer's premises where the Service is to be received.
    • "Regrade Fee" means the fee payable by the Customer in accordance with clause 4.5.
    • "Service" means the installation, connection and supply of a telecommunications circuit capable of supporting ADSL services at the Premises and the provision of telecommunication services over such circuit as detailed in our website. For further details and a description of the Service see http://www.pipex.co.uk;
    • "Standard Tests" means the tests carried out by Pipex or any third party to determine whether the Service is ready;
    • "Term" is defined in clause 3.
    • "Traffic" means data transmitted and received across the network
  • 2. Provision of The Service
  • 2.1 The Service is described on Pipex's web site at http://www.pipex.co.uk;
  • 2.2 The provisions of the Application Form are binding on Pipex once Pipex confirm to the Customer in writing acceptance of the Customer's order. The Customer agrees to receive the Service and pay the fees for the Service as specified in this Agreement.
  • 2.3 Pipex will provide the Service to the Customer in accordance with the Conditions of this Agreement and with reasonable skill and care. It is technically impracticable to provide the Service or the telecommunications services free of faults and Pipex does not undertake to do so.
  • 2.4 Pipex will use its reasonable endeavours to provide a prompt and continuing Service but will not be liable for any loss of data resulting from delays, non-deliveries, missed deliveries, or service interruptions caused by events beyond the control of Pipex, or by errors or omissions of the Customer.
  • 2.5 Pipex exclude all and any warranties and conditions of any kind, whether express or implied, in respect of the Service and any content or data obtained or downloaded from it or the accuracy of information received through it.
  • 2.6 To use the Service, the Customer needs to supply Pipex with certain details on the online order form or on the Application Form. Pipex will respect the privacy of this information and will comply with applicable data protection legislation in respect of it.
  • 2.7 The Customer must have an Access Line with the Physical Characteristics in order to receive the Service. If the Customer changes from the Physical Characteristics Pipex cannot be held responsible if the Customer is no longer able to receive the Service.
  • 2.8 The Customer acknowledges that the Service will depend upon the characteristics of the Customer's Access Line and that where the Carrier so determines it may not be possible to supply the Service. In this event Pipex shall have the right to terminate this Agreement without liability to the Customer.
  • 2.9 From time to time certain PoPs, servers, or the whole or part of the Network may be closed down for routine repair or maintenance work. Pipex or its authorised representative shall give as much notice as in the circumstances is reasonable and Pipex shall endeavour to carry out such works during the scheduled maintenance periods as published from time to time.
  • 2.10 Pipex may occasionally have to interrupt the Service or change the technical specification of the Service for operational reasons or because of an emergency. Pipex will give the Customer as much notice as possible of any planned interruption of the Customer's Service. In these circumstances The Customer shall have no claim against Pipex for any such interruption.
  • 2.11 Pipex will correct reported faults as soon as possible. Should the Customer encounter a fault with the Service the Customer should report the fault to the Pipex ADSL helpdesk. Technical Support contact information including availability times is available at http://www.pipex.co.uk
  • 2.12 Pipex may include links from time to time from the Service to other Internet sites. Pipex have no control over the content of such sites and disclaims any liability in respect of the Customer's use of such sites. The Customer may wish to use one of the available filtering software products to help prevent access to certain web content.
  • 2.13 The Customer acknowledges that the Service shall be provided by Pipex at the Premises and that under these Conditions the Customer cannot require Pipex to transfer the Service or Equipment to another location. In the event the Customer requests the Equipment to be moved to another location within the Premises, Pipex reserve the right to accept or reject such request and Pipex's decision shall be final. Any expense incurred in such move of the Equipment within the Premises shall be incurred by the Customer.
  • 2.14 Except as otherwise expressly permitted in these Conditions, and in addition to other restrictions herein, the Customer may not:
    1. 2.14.1 redistribute, encumber, sell rent, lease, sub-license, copy or use the Service or otherwise transfer rights to the use of the Service to any third party, whether in whole or in part;
    2. 2.14.2 disclose Service features, errors or viruses to any third party without Pipex's prior written consent;
    3. 2.14.3 use the Service except in conjunction with Pipex's recommended operating environment, notified by Pipex; or
    4. 2.14.4 modify the Service without Pipex's prior written consent.
  • 2.15 Pipex reserves the right to remove e-mail from Pipex servers that is left for a period of more than four months.
  • 2.16 Pipex reserves the right to change the Customer's password at any time at its sole discretion.
  • 2.17 Pipex reserves the right to introduce a Fair Use Policy at any time
  • 2.18 Pipex reserves the right to manage Customer Traffic across its network. This may involve restrictions to the Customer's Service including, but not limited to, reduced connection speed, restriction of 'peer to peer' downloading or imposing specific usage limits. These restrictions maybe used singularly or in conjunction with others. Pipex reserves the right to deploy network Traffic management measures at anytime and without notice. Pipex undertakes to use network management to deliver a fair service to its customers.
  • 3. Term
  • 3.1 This Agreement will commence on the Commencement Date and shall continue for a term equivalent to the subscription period paid by the Customer until the expiry of that subscription period or the Agreement is terminated in accordance with the terms hereof ("the Term") subject to the provisions of paragraph 13.1
  • 3.2 The Minimum Period of Service does not prevent Pipex from suspending or terminating the Service under paragraphs 12 and 13 of this Agreement.
  • 4. Fees
  • 4.1 Pipex shall provide the Customer with the Service for the fees as set out on the Pipex website, at the time of placing an order, or on the Application Form. These fees are payable in advance from the start of the Minimum Period of Service. Payment will be due on the date specified on the invoice. Pipex accept major credit cards, cheques or direct debit payments. Save where the Service is terminated by Pipex without cause, the Customer shall not be entitled to a refund of subscriptions paid. Certain Pipex Services will be billable in arrears. Example of billing in arrears include charging for billable phone calls and additional usage allowance
  • 4.2 Subject to our discretion we will invoice you with credit terms of 30 days net, on an Annual basis only. Pipex may charge interest on all outstanding amounts on a daily basis at the rate of 3% per annum above the base lending rate of Barclays Bank plc in force from time to time, from the date of the invoice until the date of actual payment or judgement has been enforced. Additionally, Pipex reserves the right to terminate the provision of service to the Customer immediately if the Customer is in default of payment. Such termination is without prejudice to the rights of either party accrued prior to the date of termination.
  • 4.3 Any setup fees, installation fees, or charges for modems, routers and other equipment as specified on the online order form or on the Application Form is payable in advance by either cheque or credit card.
  • 4.4 All fees are subject to change from time to time in the event that the Carrier increases its fees to Pipex. Pipex will contact you in the event of any such increases.
  • 4.5 Regrades between Services may be requested by the Customer. Pipex reserves the right to charge a Regrade Fee depending on the type of regrade requested by the Customer. The Customer acknowledges that some regrades may not be possible due to incompatibility of Services and Pipex reserves the right to refuse such regrade requests. Customer may enquire as to which regrades are allowed for free or upon payment of the Regrade Fee using My Pipex or by contacting Customer Services.
  • 4.6 In addition to the fee set out on the Pipex website, at time of placing an order, or on the Application Form, Pipex shall be entitled to charge the Customer for the reasons given.
    • (a) Internal Relocation - If a customer wants to relocate the main phone socket from one room/floor to another within the same building
    • (b) Abortive Visit Charge - Abortive visits include attendance to incorrect address provided by the customer, site does not meet requirements specified by BT or End User is not available.
    • (c) Administration Charges - Where The Customer provide illegible, materially incomplete or incorrect order details.
    • (d) Reworking Charge - If the Customer consents to a Carrier engineer making good any existing non-Carrier installed wiring to make it fit for installation of the Service.
    • (e) Order Cancellation - If the customer requests the cancellation of the Pipex ADSL service five (5) or less days prior to the arranged installation date the following fees will apply: three to five (3-5) days prior to activation the cancellation fee will be £15.00 + VAT. two (2) days or less prior to activation the cancellation fee will be £45.00 + VAT. For the latest pricing information on the above please contact the Pipex sales department on 0845 077 2537.
  • 4.7 For Pipex Voice Services our usage statistics, as expressed on the invoice, are the full and final statement for billing purposes
  • 4.8 Chargeable calls incurred on Pipex Talk products are billed to the nearest penny rounded up or down as applicable. Chargeable calls incurred on Pipex Anytime and Hometime products are rounded up and billed to the nearest minute in addition these calls will also be subject to a call set up fee.
  • 4.9 Customers on pay as you go products (PAYG) will automatically incur a charge of £2.70 per 3GB of additional usage if they exceed their monthly inclusive usage allowance. This fee will be charged to your next invoice. Any additional usage purchased will be used as a secondary usage after the inclusive monthly usage has been exceeded and if unused will roll over into other months.
  • 5. Access
  • 5.1 The Customer hereby irrevocably gives permission to Pipex and its employees, agents or contractors to:
  • 5.1.1 execute any works on the Premises for, or in connection with, the installation, maintenance, adjustment repair, alteration, moving, replacement, renewal or removal of the Equipment;
  • 5.1.2 keep and operate the Equipment installed on, under or over the Premises;
  • 5.1.3 enter the Premises to inspect any telecommunication apparatus kept on, under or over the Premises or elsewhere for the purposes of the Pipex System. The permission set out above shall continue in force after cancellation or termination of this Agreement until such time as Pipex have removed all Equipment from the Premises.
  • 5.2 The Customer must allow Pipex or any Carrier to have access to the Premises at all reasonable hours for the purpose of testing or maintaining any of the Equipment and/or the Service and provide a safe and suitable environment for such access visits.
  • 6. Installation
  • 6.1 When Pipex manages the connection only:
    1. 6.1.1 Pipex will only arrange for the ADSL service to be provided on the customer's telephone line. It is the customer's responsibility to connect the necessary micro-filter and ADSL equipment.
  • 6.2 When Pipex manage the connection, installation and equipment:
  • 6.2.1 Pipex shall attempt to provide and install or procure the provision and installation of the Equipment at the Premises so that the Service can be provided on or before any installation date specified or agreed to by Pipex. Any installation date given is an estimate only and Pipex shall not be liable for any failure to meet such installation date.
  • 6.2.2 Pipex shall supply the Customer with the relevant information to enable the Customer to suitably prepare the Premises for delivery and installation of the Equipment. The Customer shall at the Customer's expense provide suitable accommodation, facilities and environmental conditions for the Equipment and all necessary electrical and other installations and fittings.
  • 6.2.3 Pipex shall use its reasonable endeavours to comply with the Customer's reasonable requests in respect of installation but Pipex or its contractor or agents' decision on the routing of cables and wires and the positioning of outlets and other apparatus constituting the Equipment or part thereof shall be final and binding.
  • 6.2.4 A secure electricity supply is required at the Premises for the installation, operation and maintenance of the Equipment at such points and with such connections as specified by Pipex. Unless otherwise agreed, this power supply is to be provided by the Customer. Pipex shall not be responsible for interruption or failure of the Services caused by a failure of such power supply.
  • 6.2.5 The Customer acknowledge that during the installation of the Equipment for the provision of the Service the Customer's Access Line may suffer a temporary loss of service which shall be reinstated following installation and/or interference to any other Customer Apparatus or services used in connection with the Access Line (e.g. Access Line security systems) without any liability to Pipex.
  • 7. Pipex's Equipment
    This section applies to customers requiring Pipex to manage the connection, installation and equipment. Customers wishing Pipex to manage the connection only can ignore this section as they must procure, install and manage their own equipment.
    1. 7.1 The Customer agrees not to do or allow anything to be done to the Premises that may cause damage to, or interfere with, the Equipment or prevent easy access to it.
    2. 7.2 The Customer shall procure at the Customer's own expense all permissions, licences, registrations and approvals necessary for Pipex to deliver install and maintain the Equipment for the provision of the Services.
    3. 7.3 Following the installation of the Equipment Standard Tests shall be carried out by Pipex to ensure that the Service is ready for use. If the Service is not ready for use, Pipex shall either repair or replace, at its sole option, the Equipment or any part thereof and repeat the Standard Tests. The Customer shall be entitled to use the Services following Pipex informing the Customer of successful completion of the Standard Tests.
    4. 7.4 The Equipment shall remain the property of Pipex or the supplier of such equipment (including any Carrier) and the Customer shall at all times make clear to third parties that the same is the property of Pipex or a third party supplier of such equipment. Pipex may modify, substitute, renew or add to the Equipment from time to time at its absolute discretion.
    5. 7.5 The Customer shall be responsible for ensuring at all times the safekeeping and proper use of the Equipment after delivery and installation at the Premises. The Customer shall be liable to Pipex for any loss or damage to the Equipment (except where it can be shown that such loss or damage was caused by our negligence or due to fair wear and tear). The Customer will notify Pipex immediately of any such loss or damage in particular (without prejudice to the generality of the foregoing) the Customer undertakes:
      1. 7.5.1 to keep the Equipment at the Premises and not to move it;
      2. 7.5.2 to comply with all instructions as Pipex may notify to the Customer and/or with the manufacturer's instructions and not to use the Equipment except in accordance with such written instructions and in accordance with the law and any applicable licence granted there under;
      3. 7.5.3 not to cause the Equipment to be repaired or otherwise maintained except by an authorised representative of Pipex;
      4. 7.5.4 not to cause any attachments other than those approved for connection under the Act to be fitted to the Equipment except in accordance with such written authorisation as may be notified by Pipex to the Customer from time to time;
      5. 7.5.5 not to do anything nor to allow to subsist any circumstances likely to damage the Equipment or detract from or impair its performance or operation and not to add, modify, or in any way interfere with or impair the performance of the Equipment; and
      6. 7.5.6 not to attempt to sell, transfer, dispose of, let, mortgage, charge, modify, extend, repair, service, tamper with, remove or interfere with the Equipment or suffer any distress, seizure or execution to be levied against or of the Equipment or otherwise do anything prejudicial to Pipex or the owner of such Equipment's rights in the Equipment; and
      7. 7.5.7 Not to remove, tamper with or obliterate any identification mark(s) affixed to the Equipment or to any part thereof showing that it is the property of Pipex or other third party supplier of such equipment.
      8. 7.5.8 to permit Pipex and its employees, agents or contractors to inspect or test the Equipment at all reasonable times;

    6. 7.6 The Customer shall be liable for any loss or damage howsoever caused (including but not limited to lightning or electrical damage) to any part of the Equipment or any of its own property within the Premises (except in so far as it can be shown that such loss or damage is attributable to the negligent act or omission of Pipex). The Customer will notify Pipex immediately of any such loss or damage.
      1. 7.6.1 The Customer undertakes to indemnify Pipex against any and all such loss or damage referred to in this clause 7.6.
      2. 7.6.2 Wilful destruction or abuse of the Equipment may result in additional charges being payable by the Customer to Pipex.

    7. 8. Customer Apparatus
    8. 8.1 The Customer shall be responsible for the repair and maintenance of any Customer Apparatus used in order to obtain or use the Service.
    9. 8.2 The Customer shall ensure that such Customer Apparatus complies with any applicable law. The Customer shall immediately disconnect any such apparatus if such apparatus does not, or ceases to, conform to applicable standards (if any) for the time being in force.
      Pipex reserves the right to disconnect any apparatus used by the Customer if the Customer does not fulfil their obligations under this Clause or if, in the opinion of Pipex, such apparatus may cause the death of or personal injury to any person, or damage to property, or materially impair the quality of any telecommunication service provided by means of the Pipex Systems, and the Customer agrees to disconnect such apparatus at the request of Pipex.
    10. 9. The Customers Use of The Service
    11. 9.1 The Customer must NOT use the Service:
      1. 9.1.1 in a way that does not comply with the Conditions or any legislation or that is in any way unlawful or fraudulent; or
      2. 9.1.2 in connection with the carrying out of a fraud or criminal offence against any telecommunications operator; or
      3. 9.1.3 to send, encourage the receipt of, upload, download, use or re-use any material which is abusive, indecent, defamatory, obscene or menacing, or in breach of copyright, confidence, privacy or any other rights or which may contain viruses or other similar programs, or which cause overloads to the Pipex System; or
      4. 9.1.4 to send or procure the sending of unsolicited advertising or promotional material; or
      5. 9.1.5 in a way that does not comply with any instructions given by Pipex for reasons of health, safety or the quality of the Carrier's telecommunications services or the Pipex System; or
      6. 9.1.6 attempt to use the Service in a way that modifies, decompiles, translates, reverse engineers, reconfigures, disassembles or otherwise alter or attempt to modify or reconfigure the Service or any Equipment or software or copy any manual or documentation relating to the Service except to the extent applicable law specifically prohibits such restrictions;.
      7. 9.1.7 distribute copies of the licensed programs or their documentation to others;
      8. 9.1.8 rent, lease or grant its rights to the licensed programs;
      9. 9.1.9 ship or transmit (directly or indirectly) any copies of the licensed programs or any technical data in the licensed programs or its media or any direct product thereof to any entity or country destination.
    12. 9.2 The Customer will co-operate with Pipex's reasonable requests for information regarding the Customer's use of the Service and supply such information without delay.
    13. 9.3 Where the Customer uses the Service to reach networks and services not operated by Pipex, the Customer will abide by the acceptable use policies or terms and conditions imposed by the operators of those networks and services.
    14. 9.4 The Customer warrants that:
      1. 9.4.1 it, as the registered user of the account, will keep the username and password secure and not let them become public knowledge and that the password will not be stored anywhere on a computer in plain text.
      2. 9.4.2 if the password becomes known to any other unauthorised user it will inform Pipex or its authorised representative immediately;
      3. 9.4.3 any breach of these obligations shall entitle Pipex to immediately terminate the Service to the Customer without notice.
    15. 9.5 Use by others: The Customer acknowledges that Pipex is unable to exercise control over the content of information passing over the network utilised by the Service or via the Service, and Pipex hereby excludes all liability of any kind for the transmission or reception of infringing information of whatever nature.
    16. 9.6 The Pipex Solo, Pipex Start, Pipex Go, Pipex Max, Pipex Lite, Pipex 1000 and Pipex 2000 Services are designed for home consumer use only. Business and commercial use is strictly prohibited.
    17. 10. Domain Names & Internet Protocol Addresses
    18. 10.1 The Customer confirms and warrants that it is the owner of, or that the Customer has been and is duly authorised by the owner to use, any trade mark or name requested or allocated as its domain name.
    19. 10.2 The Customer acknowledges that Pipex cannot guarantee that any domain name the Customer requests will be available or approved for use.
    20. 10.3 Pipex has the right to require the Customer to select a replacement domain name and may suspend the relevant service associated with the domain name if, in the opinion of Pipex, there are reasonable grounds for Pipex to believe Customer's current choice of domain name is, or is likely to be, in breach of the provisions of this Agreement and law.
    21. 10.4 If the Service includes the registration of an Internet domain name the Customer acknowledges and agrees that:
      1. 10.4.1 Pipex does not represent, warrant or guarantee that any domain name applied for by the Customer or on its behalf will be registered in its requested name or is capable of being registered by it or that the use of such domain name by it will not infringe any third party rights. Accordingly, the Customer should take no action in respect of its requested domain name(s) until it has been notified that its requested domain name has been duly registered and Pipex will not be liable for any such action taken by the Customer.
      2. 10.4.2 The registration of the domain name and its ongoing use by the Customer is subject to the relevant naming authority's terms and conditions of use and the Customer undertakes to Pipex that it will comply with such terms and conditions. The Customer hereby irrevocably waives any claims it may have against Pipex in respect of any decision of a naming authority to refuse to register a domain name and, without limitation, the Customer acknowledges and agrees that any administration or other charge paid by the Customer in respect of the registration of the domain name is non-refundable in any event.
      3. 10.4.3 Pipex accepts no responsibility in respect of the use of a domain name by the Customer and any dispute between the Customer and any other individual or organisation regarding a domain name must be resolved between the parties concerned and Pipex will take no part in any such dispute. Pipex reserves the right on becoming aware of such a dispute concerning a domain name at its sole discretion and without giving any reason, to either suspend or cancel the relevant service associated with the domain name and/or to make such representations to the relevant naming authority as it deems appropriate.
    22. 10.5 Any Internet Protocol address allocated by Pipex to the Customer shall at all times remain the sole property of Pipex and the Customer will have a non-transferable licence to use such address for the duration of this Agreement. If this Agreement is terminated for whatever reason, the Customer's licence to use the Internet Protocol address shall automatically terminate and thereafter it will not use such address.
    23. 11. Software Agreement
    24. 11.1 Pipex and its suppliers own the licensed programs and the documentation provided with this Agreement, both of which are protected by copyright laws. The Customer's right to use the licensed programs and documentation is limited to the terms and conditions described below:
    25. 11.2 The Customer may:
      1. 11.2.1 use the enclosed licensed programs on the number of users specified in the Service to which the Customer subscribes;
      2. 11.2.2 physically transfer the licensed programs from one computer to another provided that the licensed programs are used on no more than the number of users specified and that the Customer removes any copies of the licensed programs from the computer from which the licensed programs are being transferred;
      3. 11.2.3 make copies of the licensed programs solely for the purposes of backup. The copyright notice must be reproduced and included on a label on any backup copy.
    26. 12. Breach of Conditions
    27. 12.1 Pipex shall investigate any suspected or alleged breach of these Conditions or the misuse of the Service as described in the AUP or any suspected compromise to the network utilised by the Service, systems or security and in doing so Pipex will act reasonably and fairly at all times.
    28. 12.2 Pipex reserve the right to take any action Pipex deem appropriate and proportionate to the breach of the Conditions.
    29. 12.3 If Pipex decide that the Customer has breached the Conditions, Pipex will use reasonable endeavours to ensure that the Customer is made aware of the breach without restriction suspension or termination of the Service. Depending on the severity and nature of the breach it may be necessary, to restrict suspend or end the Service without notice whilst details of the breach are investigated further and if relevant to protect other Users of the Service or network. Pipex reserve the right to restrict suspend or end the Customers Account at it's sole discretion without refund, and make an additional charge for all reasonable costs incurred due to investigating and dealing with the misuse and/or blocking access to any component(s) of the Service.
    30. 12.4 The Customer must notify Pipex immediately in writing of any allegation of infringement of any intellectual property rights prompted by its use of the Service. The Customer may not make an admission relating to an alleged infringement. The Customer must allow Pipex, or at Pipex's election, the Carrier to conduct all negotiations and proceedings and give Pipex or the Carrier all reasonable assistance in doing so. The Customer must allow any part of the Service to be modified so as to avoid continuation of the alleged infringement.
    31. 13. Term and Termination
    32. 13.1 The Customer may end this Agreement after the Minimum Period of Service by giving Pipex not less than thirty (30) days written notice with the exception of Pipex Talk which requires not less than fourteen (14) days written notice expiring no earlier than the end of the Minimum Period of Service or the current paid subscription, whichever is greater. If a Customer wishes to end this Agreement before the end of the Minimum Period of Service, Pipex shall be entitled to charge the Customer fees which would have been payable by the Customer for the balance of the Minimum Period of Service.
    33. 13.2 If a Customer wishes to end this Agreement before the end of the Minimum Period of Service, Pipex shall be entitled to charge the Customer fees which would have been payable by the Customer for the balance of the Minimum Period of Service. In addition to this Pipex shall also be entitled to charge the Customer a one off cancellation fee which will be charged at the equivalent value of any incentives that the Customer may have previously received on the basis of staying with Pipex for the Minimum Period of Service.
    34. 13.3 In addition, if a Customer using Pipex Solo, Pipex Lite, Pipex 1000 and Pipex 2000 wishes to end this Agreement before twelve (12) months have elapsed since the Commencement Date Pipex shall be entitled to charge a termination fee. For details of the current termination fee please contact the Pipex Sales department on 0845 077 2537.
    35. 13.4 The Customer may terminate services by:
      • (a) writing to Pipex Internet Ltd, PO Box 273, Welwyn Garden City, Herts. AL7 1YA (or by fax to 01707 299502), or
      • (b) calling Customer Services
    36. 13.5 Pipex may end this Agreement immediately upon written notice to the Customer if:
      • 13.5.1 it becomes unlawful for (i) Pipex or the Carrier supporting the Service to continue to provide the Service; or (ii) Pipex or the Carrier supporting the Service is required to cease the Service by a competent regulatory authority; or
      • 13.5.2 the Carrier supporting the Service ceases to do so for whatever reason or materially changes the terms of its provision of telecommunications services to Pipex for the Service beyond the reasonable control of Pipex; or
      • 13.5.3 The Customer (or a third party acting on the Customer's behalf or instruction) fails to comply with any of the Conditions of this Agreement including the Customer's obligation to pay and the Customer does not remedy such failure within fifteen (15) days of a request to do so. At the time of termination all outstanding amounts on the Customers account plus any additional amounts in line with the Minimum Period of Service will immediately become due.
      • 13.5.4 The Customer takes (or causes or permit a third party to take) any action in breach of Pipex's rights to the Confidential Information.
    37. 13.6 The provisions of this Agreement regarding Confidential Information and limitation of liability shall survive the termination of the Agreement.
    38. 13.7 Upon termination of this Agreement the Customer shall immediately stop using the Service and the Customer's right to use the Service shall immediately terminate. Customers who receive free use of a modem will also be required to pay a one-off fee of £17.02 + VAT (£20.00 inc. VAT). Pipex may request at its discretion for the Customer to return any Equipment that Pipex had provided free of charge, including the original contents and packaging to Pipex Internet Ltd, PO BOX 273, Welwyn Garden City, Herts. AL7 1YA.
    39. 13.8 In the unlikely event you do not agree to the terms or acceptable use policy you have the right to cancel your order free of charge for a period of 7 working days, starting from today. After that time Pipex deems that you have accepted our Terms and Conditions and Acceptable Use Policy
    40. 13.9 If at anytime the Customer cancels the CPS service they will automatically revert to a standalone broadband price for the remainder of their contract.
    41. 13.10 If the customer orders broadband and CPS and the broadband activates but the CPS order fails then they will be charged the standalone broadband price for the broadband package they receive(Mini, Midi or Max) for the duration of their contract.
    42. 13.11 If at anytime the Customer ceases their BT line Pipex will be entitled to charge the customer the fees that would have been payable by the Customer for the remainder of the Minimum Period of Service.
    43. 14. Disclaimer of Warranties
    44. 14.1 THE SERVICE WILL BE PROVIDED TO THE CUSTOMER "AS IS", WITHOUT WARRANTY OR REPRESENTATION OF ANY KIND, WHETHER EXPRESS OR IMPLIED. PIPEX DISCLAIMS AND EXCLUDES ALL SUCH WARRANTIES AND REPRESENTATIONS INCLUDING WITHOUT LIMITATION ANY WARRANTY OR REPRESENTATION THAT THE SERVICE IS FREE OF DEFECTS AND VIRUSES, OF SATISFACTORY QUALITY, FIT FOR A PARTICULAR PURPOSE OR NON-INFRINGING OF THIRD PARTY RIGHTS. FURTHER, PIPEX DISCLAIMS ANY EXPRESS OR IMPLIED WARRANTIES THAT MIGHT ARISE FROM A COURSE OF DEALING, USAGE OR TRADE PRACTICE. THE CUSTOMER ACCEPTS ALL RISKS AND LIABILITIES ASSOCIATED WITH THE CUSTOMER'S USE OF THE SERVICE.
    45. 15. Limitation on Liability
    46. 15.1 Nothing in this Agreement shall exclude or limit liability for (a) death or personal injury resulting from the negligence of party or their servants, agents or employees or (b) fraud.
    47. 15.2 Pipex shall not be liable in contract, tort, pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise arising out of or in connection with this Agreement for:
      • 15.2.1 any economic losses (including, without limitation, loss of revenues, profits, contracts, business or anticipated savings); or
      • 15.2.2 any loss of goodwill or reputation; or
      • 15.2.3 any special, indirect or consequential losses or any destruction of data, in any case, whether or not such losses were within the contemplation of the parties at the date of this Agreement, suffered or incurred by that party arising out or in connection with the provisions of, or any matter under this Agreement.
    48. 15.3 Subject to paragraphs 15.1 and 15.2 Pipex's liability to the Customer in contract, tort, negligence, pre-contract or other representations arising out of or in connection with this Agreement or the performance or observation of its obligations under this Agreement shall be limited in aggregate to £250.
    49. 15.4 Each provision of this paragraph 15 excluding or limiting liability shall be construed separately, applying and surviving even it for any reason any other provision does not remain in force, notwithstanding the expiry or termination of this Agreement.
    50. 15.5 The Customer is solely responsible for any liability arising out of any content provided by the Customer and/or any material to which other users can link to through such content. Any data included in the Equipment upon installation by Pipex is for testing use only and Pipex hereby disclaim any and all liability arising there from.
    51. 16. Indemnity
    52. 16.1 The Customer agrees to indemnify and hold Pipex harmless for all liabilities, loss, claims and expenses that may arise from (a) any breach of these Conditions by the Customer; and (b) any transmission or receipt of any content or message which the Customer has requested or made using the Service.
    53. 17. Data Protection/Personal Details
    54. 17.1 Pipex may retain the Customer's personal data, and the Customer authorise Pipex to use their personal data, for the following purposes:
      • 17.1.1 provision of the Service to the Customer;
      • 17.1.2 keeping of a record for a reasonable period after termination of the Customer's Service;
      • 17.1.3 operation and enforcement of these Conditions;
      • 17.1.4 technical maintenance;
      • 17.1.5 providing the Customer with information about other services Pipex offer, subject to the Customer's right to opt out of receiving such information on the Application Form;
      • 17.1.6 transferring it to another company in the event of a sale of Pipex; and
      • 17.1.7 legal compliance including disclosing it to any third party who Pipex reasonably consider has a legitimate interest in any such investigation or its outcome.
    55. 17.2 It is the Customer's responsibility to keep the personal data that the Customer provide to Pipex up to date. Pipex may send notices or other information to the Customer at the address the Customer give Pipex. The Customer should notify Pipex immediately of any change to the Customer's personal data by sending Pipex an email to customerservices@pipex.net
    56. 18. Confidentiality
    57. 18.1 The Customer must at all times, both during the term of the Agreement and for a period of two (2) years after its termination, keep in confidence all Confidential Information using at least the same standard of care the Customer uses with their own confidential information, but in any event no less than reasonable care. The Customer may not use or disclose any Confidential Information other than for purposes and activities specifically permitted by the Agreement. The Customer may only disclose Confidential Information to an employee or contractor under binding obligations of confidentiality substantially similar to those set forth in this Agreement on a "need to know" basis. If the Customer is legally compelled to disclose any Confidential Information, then, prior to such disclosure, the Customer must:
      • 18.1.1 immediately notify Pipex to allow Pipex an opportunity to contest the disclosure;
      • 18.1.2 assert the privileged and confidential nature of the Confidential Information; and
      • 18.1.3 Co-operate fully with Pipex in protecting against any such disclosure and/or obtaining a protective order narrowing the scope of such disclosure and/or use of the Confidential Information. In the event that such protection is not obtained the Customer may disclose the Confidential Information only to the extent necessary to comply with applicable legal requirements.
    58. 19. Notices
    59. 19.1 Any notice required or permitted under the Agreement must be in English and in writing. The Customer must send any such notice to Pipex at the following address: Pipex Internet Ltd, PO Box 273, Welwyn Garden City, Herts., AL7 1YA
    60. 19.2 Any notice to be sent to the Customer will be sent to the address which the Customer provided on the Application Form or such other address as the Customer shall have given written notice of as the billing address.
    61. 20. Assignment
    62. 20.1 Pipex reserve the right to assign or sub-contract any or all of its rights and obligations under this Agreement without the Customer's further consent to such assignment or sub-contract.
    63. 20.2 The Customer may not sell, lease, sub-licence, assign or otherwise transfer, whether in whole or in part, by operation of law or otherwise, the Agreement or any rights or obligations therein without the prior express written consent of Pipex.
    64. 21. Matters Beyond The Parties' Reasonable Control
    65. 21.1 If either party is unable to perform any of its obligations under this Agreement because of a matter beyond that party's reasonable control including, but not limited to, lightning, flood, exceptionally severe weather, fire, explosion, war, civil disorder, industrial disputes, or acts of local or central Government or other competent authorities or acts or omissions of third party telecommunications service providers, that party shall have no liability to the other for such failure to perform its obligations.
    66. 22. Proprietary Rights
    67. 22.1 All title, interests, and rights (including intellectual property rights) in the Service remain in Pipex and/or its suppliers. The Customer acknowledge such title, interest and rights and the Customer shall not take any action to jeopardise, limit or interfere in any manner with Pipex's (or any third party supplier's) title, interests or rights with respect to the Service including, but not limited to, using its trademarks or trade name.
    68. 22.2 Title and related rights in any content accessed through the Service are the property of the applicable content owner and are protected by applicable laws. The right to use granted to the Customer under this Agreement gives the Customer no rights to such content. If the Customer wishes to use such content, the Customer must ensure that he has the appropriate consent or licence of the content owner.
    69. 23. Amendment of These Conditions
    70. 23.1 Pipex reserve the right to add to and/or amend the Conditions at any time. Such changes shall be notified to the Customer by posting on the Legal section of the Pipex Website (http://www.pipex.net/legal/) Changes in this manner shall be deemed to have been accepted if the Customer continues to use the Service after a period of two weeks from the date of posting on the Website.
    71. 24. Miscellaneous
    72. 24.1 The Agreement will constitute the entire agreement between the parties concerning the subject matter of these Conditions. It will supersede all prior and contemporaneous agreements, communications and representations (except for fraudulent or negligent misrepresentations) whether oral or written, between the parties relating to the subject matter of these Conditions, and all past courses of dealing or industry custom. The Agreement will prevail over any other conflicting written instrument or other notice the Customer may submit to Pipex.
    73. 24.2 Any amendment to the Agreement must be in writing and signed by an authorised representative of each party.
    74. 24.3 The Agreement shall be governed by the laws of England and the parties submit to the non-exclusive jurisdiction of the Courts of England.
    75. 24.4 In the event of a dispute between the parties, the parties will attempt in good faith to resolve the dispute or claim arising out of or relating to the Agreement promptly through negotiations between the respective representatives of the parties who have authority to settle the same.
    76. 24.5 If any provision of the Agreement (whether in part or in whole) is held by a court of competent jurisdiction to be illegal, invalid or unenforceable the remaining provisions of the Agreement shall remain in full force and effect.
    77. 24.6 Any waiver of any breach of any provision of the Agreement will not constitute a waiver of any prior, concurrent or subsequent breach of the same or any other provisions of the Agreement. A waiver of a provision or breach of a provision of the Agreement will only be effective if made in writing and signed by an authorised representative of the waiving party.
    78. 24.7 The licence granted under the Agreement will not create a partnership, joint venture, agency relationship or franchise relationship.
    79. 24.8 Notwithstanding any other provision in this Agreement, nothing in this Agreement will create or confer any rights or other benefits whether pursuant to the Contracts (Rights of Third Parties) Act 1999 or otherwise in favour of any person other than the Customer or Pipex.
    80. 24.9 The headings to the sections of these Conditions are for convenience only and have no substantive meaning.

Pipex Terms of Use for ZoneAlarm with Antivirus and ZoneAlarm Security Suite Software

Zone Alarm with Antivirus and Zone Alarm Security Suite (the "Service") are available to you from Pipex in association with Zone Labs Inc to protect your computer and your personal information from viruses, hackers and other external menaces.

  • 1. The Service is governed by the applicable Zone Labs End User license agreement and provided to you subject to you completing the registration process and accepting the Zone Labs End User Licence Agreement.
  • 2. The Service is billed to you by Pipex.
  • 3. Pipex reserves the right to withdraw, suspend and terminate the Service at anytime without cause on giving 7 days notice by email.
  • 4. The Service is operated by, and all updates and modifications are provided by, Zone Labs. Pipex does not warrant or represent that the Service will not fail nor does Pipex warrant or represent that it is compatible with all or any type of hardware or software.
  • 5. The Service will be automatically renewed by Pipex unless you log in to the My Pipex Software Licences area and indicate that you do not wish for the licence to be automatically renewed at least 30 days prior to the expiry of each annual subscription period.

Pipex Switcher Terms and conditions

  • 1. The Switcher Offer is available to all new customers switching to a Pipex residential broadband service from another broadband service provider via the formal ISP Migration Process using a Migration Authorisation Code (MAC).
  • 2. Customers using this process will be entitled to either,
    - A free modem and microfilters
    - or
    - Two free months of service
  • 3. The two free months of service are provided in months 2 and 3
  • 4. Customers ordering online will have the BT Switch Provider Fee waived
  • 5. This offer is not open to Business or Wireless Broadband customers, Pipex resellers and partners or employees of Pipex Communications Plc and its subsidiaries

Pipex ADSL RETURNS POLICY

Pipex would like you to be completely happy with your purchase. However, if you believe your goods have been delivered in error, damaged, or a fault appears during the warranty applicable to the goods received please contact the Pipex Customer Support team for further help. If your problem can not be resolved by telephone or email then we will ask you to return any affected goods back to Pipex for testing, providing the following conditions are met:

  • If you have received incorrect or unwanted goods:
    • 1. Call our Customer Support team on 0845 077 8324.
    • 2. Make a note of the Return Materials Authorisation (RMA) reference which is required when returning incorrect or unwanted goods. Please ensure you quote your RMA reference code in all correspondence relating to this matter.
    • 3. Our Customer Support team will advise you how to return the item and, if applicable, arrange for the correct item(s) to be shipped.
  • If goods are damaged or faulty: If you believe your goods have been delivered faulty or damaged, or a fault appears during the warranty applicable to your goods please refer to the following steps:
    • 1. Call our Customer Support team on 0845 077 8324.
    • 2. Customer support will perform any remote diagnostics necessary to establish if your goods are faulty or incorrectly installed. If the Pipex customer support team believe your goods to be faulty or damaged they will ask you to return the goods to Pipex for further testing.
    • 3. Customer support will issue you a Return Materials Authorisation (RMA) reference which will be required when returning your damaged or faulty goods. Please ensure you quote your RMA reference code in all correspondence relating to this matter.

Please Note:

Replacement goods will usually be shipped by first class post, although special delivery is available on request for an additional fee. Troubleshooting tips: If we can, we'd like to save our customers the trouble of shipping their goods back to us. The following support pages may help some customers solve any problems they may encounter during initial installation and connection of their hardware. For more help, you can check out our online support web pages which can be found at: http://www.xtreme.pipex.net/adsl/support/install-connect/

Terms and Conditions:

All goods returned to Pipex, whether incorrectly supplied, unwanted, damaged, or faulty, will only be accepted subject to the following terms and conditions:

  • Returned goods will only be accepted if they are within warranty.
  • To protect Pipex against abuse of its returns policy, Pipex reserves the right to charge a restocking fee of up to £20.00 (including VAT) at Pipex's discretion for all goods returned as faulty or damaged that are found to be in working order when tested by Pipex. This fee applies irrespective of whether or not the equipment works with the customer's computer system and Internet connection.
  • The customer agrees that Pipex may charge to the customer's account all restocking fees and other charges which Pipex deem to be payable in respect of returned or returnable goods. The customer agrees to pay all such fees or charges and authorises Pipex to take such payment by the customer's normal account payment method as applicable without further notification to the customer.
  • No refund or replacement can be made against goods which cannot be identified as coming from the customer who is returning them. In the event we can not identify you as the customer who is returning the goods Pipex will charge you automatically for the replacement goods that you have received.
  • To ensure that Pipex can identify you as having returned your faulty goods all items must be accompanied by a completed Return Merchandise Authorisation (RMA) form. Full details of any fault should be entered on the RMA form if applicable.
  • Goods must be returned complete, including all packaging, cables, manuals, CDs etc, and in an acceptable condition. If any item(s) are missing, then the goods will be deemed incomplete. This includes goods received late, or non-return of RMA goods.
  • Pipex reserve the right to charge at full retail price for any missing item(s) or discrepancies in returned goods, or for any item(s) which have faults or damage not covered by warranty. This may also delay the shipping of the correct goods, and may result in a delay to or complete forfeiture of any anticipated credit. All goods are the customer's responsibility until delivered to Pipex.
  • Pipex will allow 14 days from the shipping date of replacement goods for the return of damaged or faulty goods. In the event Pipex does not receive the damaged or faulty goods within this time, Pipex will automatically charge you our retail price for the goods dispatched.
  • Pipex will aim to refund unwanted items within 7 days from the receipt of the returned goods.

Pipex UK Acceptable Use Policy

This Acceptable Use Policy ("AUP") specifies the actions prohibited by Pipex Internet Limited ("Pipex") to a User of the network utilised by Pipex Services and must be read in conjunction with our Terms and Conditions

("User") may be defined as "a Customer or anyone who uses Pipex Services or accesses the network utilised by Pipex Services or Internet service". The primary purpose of this AUP is prevent the illegal use of Pipex Services as defined in UK law or the inappropriate use or misuse of the Services on the basis of Pipex's own judgement and discretion. Pipex believes in a safe Internet. Pipex works closely with organisations and regulatory bodies such as OFCOM, the Internet Service Providers Association (ISPA), the British Phonographic Industry Limited (BPI) and the Internet Watch Foundation (IWF) as well as the Police and Home Office to prevent illegal and inappropriate use of the Internet.

This AUP further defines the rights that Pipex has to ensure consistent and acceptable use of Pipex Services and the Network by all Users, as well as safeguard and protect its own commercial interests. Pipex reserves the right to modify this Policy at any time. Changes made to the Policy become effective upon posting of the modified Policy to this URL. It is the User's responsibility to ensure their awareness of any such changes.

Pipex reserves the right to suspend or terminate the User's Service immediately and without notice, if the User is in breach of any aspect of our AUP.

ILLEGAL USE

The Network utilised by Pipex Services may be used only for lawful purposes. Transmission, distribution or storage of any material in violation of any applicable law or regulation is prohibited. This includes, without limitation, material protected by copyright, trademark, trade secret or intellectual property rights used without proper authorisation, and material that is obscene, defamatory, constitutes an illegal threat, or violates export control laws.

THE NETWORK

  • 1. The User acknowledges that Pipex is unable to exercise control over the content of the information passing over the network utilised by Pipex Services. Therefore, Pipex is not responsible for the content of any message whether or not the posting was made by a Pipex Customer.
  • 2. The network utilised by Pipex Services may be used to link into other networks worldwide and the user agrees to conform to the acceptable use policies of these networks.
  • 3. In addition the User undertakes to conform to the Internet protocols and standards.
  • 4. The User may not circumvent User authentication or security of any host, network, or account (referred to as "cracking" or "hacking"), nor interfere with the Service to any User, host, or network (referred to as "denial of service attacks").
  • 5. Without prejudice to the foregoing, any application that overloads the network utilised by Pipex Services by whatever means will be considered as making profligate use of the network utilised by Pipex Services and will as such NOT be permitted. Use of IP multicast other than by means provided and co-ordinated by Pipex is likewise prohibited.
  • 6. The User acknowledges that the availability of their Pipex Service is also dependent upon reasonable usage of the network. The User further acknowledges that Pipex reserves the right to manage the Traffic of those Customers whose usage Pipex considers to be either not consistent with or appropriate for the Service to which they subscribe or detrimental to the other Users who share the network.
  • 7. The User acknowledges that Pipex has the right to introduce a Fair Use Policy for its Services if Pipex feels such a policy is necessary to ensure the provision of service for all Users. Details of any applicable Fair Use Policy will be posted on the Pipex website
  • 8. Users sending or receiving malicious or illegal Traffic will be suspended or disconnected upon detection by Pipex. Pipex understands that in some cases the User may not be aware of or responsible for the origination of such Traffic, in which case Pipex will work with the User to resolve the issue and restore normal service as efficiently as possible.
  • 9. Users who violate systems or network security may incur criminal or civil liability. Pipex will co-operate fully with investigations of suspected criminal violations, violation of systems or network security under the leadership of law enforcement or relevant authorities.

PIPEX VOICE SERVICES

Users of Pipex Voice Services will receive an amount of free call minutes for outbound calls in any one calendar month to any local or national telephone numbers commencing with 01 or 02. Free call minutes are applicable for the first 120 minutes of any local or national call. Calls exceeding 120 minutes will be subject to standard call charges available on the Pipex Talk website.

The amount of free call minutes allocated is dependent on the Pipex Talk tariff that the customer has chosen:

  • Pipex Talk 3000 - 3,000 free minutes
  • Pipex Talk 2000 - 2,000 free minutes
  • Pipex Talk 1000 - 1,000 free minutes
  • Pipex Talk 500 - 500 free minutes
  • Pipex Hometime - Evening & Weekend home phone calls
  • Pipex Anytime - Anytime home phone calls

Pipex reserves the right to suspend users who exceed their limit.

Furthermore, for the avoidance of doubt Pipex Voice Services are available only to residential Customers. If, at any time, usage of Pipex Voice Services does not accord with that reasonably expected of a residential Customer, the User will be suspended from the service.

If at any time a User's monthly usage of a particular Pipex Talk tariff qualifies that User for transferral onto a different tariff, we reserve the right to transfer the User onto that tariff (regardless of whether the User requests to be transferred onto another tariff or not).

SYSTEM AND NETWORK SECURITY

Violations of system or network security are prohibited, and may result in criminal and civil liability. Pipex will investigate incidents involving such violations and will involve and will co-operate with law enforcement if a criminal violation is suspected. Examples of system or network security violations include, without limitation, the following:

  • Unauthorised access to or use of data, systems or networks, including any attempt to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without the express authorisation of the owner of the system or network;
  • Unauthorised monitoring of data or Traffic on any network or system without the express authorisation of the owner of the system or network;
  • Interference with service to any User, host or network including, without limitation, mailbombing, flooding, deliberate attempts to overload a system and broadcast attacks;
  • Forging of any TCP-IP packet header or any part of the header information in an email or a newsgroup posting.

If approached with complaints relating to any system or network violations, Pipex will co-operate and assist the Police and law enforcing bodies with their investigations in order to bring such mis-use and violations to an end.

Traffic Management Progress Update

In July last year Pipex amended its Terms and Conditions (Ts & Cs), Acceptable Usage Policy (AUP) and introduced improved network traffic management measures to help meet the challenge of continuing to provide a fair service on our network. A challenge born from the way a tiny minority of customers use their connections.

Although these 'heavy users' represent a tiny fraction of our customer base, the usage patterns and activities of these types of users can have an extremely detrimental impact on the connection performance of the vast majority of our customers; especially during the busiest periods on our network.

Pipex is pleased to report that the introduction of network traffic management measures and policies, which we continue to develop, have been a resounding success. Our initial forecast that very few customers would need their connections specifically traffic managed continues to prove correct. The vast majority of customers were only affected in the sense that they received an even better service as a result network traffic management.

We would like to take this opportunity to thank all those customers who have worked with us and adjusted their usage patterns to take into account the shared nature of ADSL broadband. (See our 'Guidance for Heavy Users notice' for more information).

Looking forward, the next generation of broadband connection speeds are now upon us. With them come new possibilities and applications which will see the online world continue to become an even greater part of everyday life. Many of the new potential applications, such as TV-over-Broadband and Video-on-Demand give rise to new network challenges if these services are to be delivered reliably and to the kind of high standards Pipex customers will expect. Deploying the latest network traffic management technologies along side rigorous planning and management will play a huge part in Pipex's ability to meet the demands of these and future innovations.

Pipex is extremely excited about the prospect of so many long awaited innovations becoming everyday reality. Whether it is continuing to provide the best commercial broadband network in the UK or pioneering innovation in wireless connectivity, Pipex looks forward to maintaining its position as the UK's premier service provider.

High Traffic Usage Update

Important notice to customers generating unusually large amounts of traffic over their broadband connection.

Changes to our Broadband Terms and Conditions (Ts & Cs) and Broadband Acceptable Use Policy (AUP).

Today (01/07/2005) we are announcing important amendments to both our broadband terms and conditions and our broadband acceptable use policy. These changes specifically relate to the way Pipex manages its network in order to deliver the optimum service for its customers.

Pipex is a customer focused company, with some of the most friendly terms and conditions in the marketplace. We aim to make any changes that may affect our customers in an open and transparent way. So if we are changing the small print we want you to know about it.

As you may be aware, ADSL broadband is a contended service i.e. a shared service. Essentially the amendments to our Terms and Conditions and Acceptable Use Policy are being implemented so we can provide fair access to our network during the busiest periods of the day.

It is very important to stress that 99% of customers will not notice any change to their service as a result of these amendments. That is precisely the point. These amendments are in fact designed to protect the usage patterns of the vast majority of our customers.

Pipex welcomes dialogue on these policy amendments, particularly with the very small number of users who may be affected by these changes. If you are part of the tiny minority of our customer base who generate an unusually large amount of network traffic from legitimate activities, we are keen to work with you to find a service that is more appropriate for your usage requirements. For example, if you are using a Pipex residential service for business or commercial use and generating heavy volumes of traffic over your connection, Pipex is keen to find a viable solution to your connection needs.

At Pipex, the quality of service we provide on our network has always played a vital role in our long-standing and continued success. Our commitment to network performance has earned Pipex a reputation as the quality broadband provider in the U.K. People select our high quality broadband services on the basis of consistent, professional performance delivery, not hype. That's why we provide internet services for so many top brands, corporations and businesses. These amendments are necessary to continue this tradition and safeguard the superior quality of service we provide to all our broadband customers.

Useful Links

  • The amendments to our Terms and Conditions can be found here
  • The amendment to our Acceptable Use Policy can be found here
  • Click here for an FAQ on the changes.

If you have any questions regarding this statement please contact us by e-mailing: customerservices@pipex.net

Data Protection & Privacy Policy

  • 1. Introduction
    The purpose of this policy is to explain how Pipex collects, protects, and uses personal data. Pipex is committed to ensuring that any personal data supplied by its customers or is otherwise generated by its business activities is collected and processed fairly and lawfully.
  • 2. What Types Of Personal Data Does Pipex Collect?
    Pipex needs certain personal data to enable it to provide its products and services to its customers and end users. The personal data collected will generally include: company name, company size and sector, individual contact names and job titles for delivery, installation, support and billing, postal address, telephone and fax numbers, e-mail addresses. Pipex also has access to personal data that is generated over the Network utilised by Pipex services including IP and email addresses for incoming and outgoing data and network usage data. In certain circumstances Pipex may also collect financial information about Pipex customers and end users from third parties to enable Pipex to assess its risks in granting credit terms and contact information about organisations Pipex considers may be interested in Pipex products and services.
  • 3. How Does Pipex Obtain Personal Data?
    Pipex obtains personal data in a number of ways including from orders placed by customers and end users (whether by telephone, fax or email or by application form); from enquiries made by existing customers and potential customers, (including information gathered at marketing events and via the Pipex website); from third party list brokers; from resellers who pass on personal data to Pipex about end users; and directly from the Network utilised by Pipex services.
  • 4. How Does Pipex Use The Personal Data It Holds?
  • 4.1 Providing and Improving the Pipex Service Most of Pipex's use of personal data is necessary to enable it to provide a service to its customers and its end users, including order processing, delivery, installation and support services as well as for invoicing and in order to answer general customer enquiries. In addition, Pipex may also use personal data to improve on the level and type of service Pipex offers to its customers. As part of this interest in improving the service provided Pipex may process personal data for the purposes of sales analysis and customer usage statistics.
  • 4.2 Direct Marketing Pipex may from time to time inform its customers, end users and potential customers about Pipex and Pipex affiliate products and services and other information Pipex feels may be of interest.
    Customers and other recipients of information from Pipex may indicate at the time they first place an order with Pipex whether or not they wish to receive such information or at any later time by simply contacting Pipex as indicated in paragraph 9 below.
  • 5. Does Pipex Transfer Personal Data Overseas?
    As Pipex is part of a global organisation with local operating companies in a number of countries worldwide, to fulfil its customer service obligations it is necessary for Pipex to transfer and process personal data outside the country in which the personal data is collected. This will include transfers to Pipex affiliates based in the United States. Prior to making any such transfer Pipex will put in place security procedures and firewalls designed to prevent unauthorised use of or access to personal data.
  • 6. To Whom Does Pipex Disclose Personal Data?
    Pipex will pass personal data within its internal departments in order to fulfil sales and support obligations as well as to finance departments to enable invoicing.
    As a general rule, Pipex does not disclose personal data to unaffiliated third parties except where customer consent has been obtained, where Pipex is under an obligation by law to disclose personal data or where Pipex has contracted with third parties to assist in providing services to Pipex customers such as for delivery, installation and systems support services.
  • 7. How Does Pipex Protect the Personal Data it Holds?
    Pipex takes customer confidentiality and security very seriously. Pipex has implemented appropriate internal security procedures that restrict access to and disclosure of personal data within Pipex. These procedures will be reviewed from time to time to determine whether they are being complied with and are effective.
    Pipex will also actively investigate and cooperate with law enforcement agencies any allegations of abuse or violation of system or network security as set out in the applicable Pipex Acceptable Use Policy (http://www.pipex.net/legal/aup/).
  • 8. Customers' Rights
    The law in certain jurisdictions (including countries within the European Economic Area) gives individuals whose personal data is held by Pipex specific rights to access and rectify personal data held about them. These include the right to:
  • 8.1 obtain from Pipex, for a prescribed fee, confirmation that personal data is held, as well as a written description of such personal data, the purpose(s) for which it is being used, the source(s) of the personal data and details of any recipients;
  • 8.2 request the deletion or rectification of personal data which is inaccurate; and
  • 8.3 as explained in paragraph 4.2 above to object to any unsolicited information sent by Pipex regarding promotions or new products and services.
  • 9. Contact Details
    If any individual wishes to contact Pipex regarding the personal data held about them or has any other question about Pipex's data privacy procedures, they should direct an email to privacy@pipex.net or send a letter to the direction of "Pipex Customer Services Department" at the local Pipex office.
  • 10. Policy Updates
    As part of Pipex's commitment to compliance with data privacy requirements, and to reflect changes in Pipex's operating procedures, Pipex may update the terms of this policy from time to time, and will post the revised policy at http://www.pipex.net/legal/dppp/.

Pipex Internet Limited - Code of Practice

Introduction

Pipex provides Internet connectivity solutions for residential and business customers in the United Kingdom.

Purpose of the Pipex Code of Practice

This Code of Practice provides a summary of Pipex products and the standards which we are committed to delivering for our consumer customers. This code contains useful information about how Pipex provisions and supports its services, including our contact details, terms and conditions, cancellation policy, billing information and internet usage.

Our Services

Pipex provide a comprehensive range of Internet connectivity solutions and services to consumers and small businesses, from standard dial-up internet access to high-speed DSL connectivity. For the most up-to-date information please refer to our website at:

http://www.pipex.net/

All Pipex Internet products include e-mail access.

Access to Usenet Newsgroups is also available, either as part of a product or at a small extra charge depending on the service purchased.

Customers also receive an amount of webspace to design web features. The size of the webspace is dependant on which service is taken.

Pipex customers also receive our free monthly e-newsletter called 'The Pipex Globe', which is full of the latest news on Pipex products and services, and also carries a host of other interesting articles on Internet matters.

You must have a BT (or similar) telephone line if you wish to order a Pipex broadband product. Please note all cable telephone lines and Kingston Communications do not support Pipex internet services. The use of Pipex residential accounts for business purposes is strictly prohibited. Business customers should consider Pipex Business Broadband products.

Other products and pricing

Pipex also offer a range of additional products including:

Ordering Pipex Products and Services

You can order Pipex products and services online; please visit our Web site at:

http://www.pipex.co.uk

You can also initiate an order on the telephone with Our Customer Service Advisors who are on hand to provide professional, friendly advice and information about Pipex products:

Customer Services Department:
0845 077 2455 (within UK - charged at local rate)

Opening hours:
09.00 - 20.00 Monday to Friday.
09.00 to 18.00 Saturday.

Once you have selected your Pipex service or product our ordering process requires you to complete an application form, and to sign and return our terms and conditions. Customers purchasing through Pipex.net can accept our terms and conditions online, thus accelerating their application.

Orders are only processed once the application form and Terms and Conditions have been received back from the customer. As a guide, it normally takes around 10 working days to activate a new customer's Broadband connection, depending on the circumstances.

Pricing information

Pipex will ensure that all pricing information clearly states which charges are included or excluded. We will also make all reasonable endeavours to ensure that all pricing information is accurate and up-to-date at the time it is published.

Pipex Terms and Conditions

When you purchase any Pipex product or service, you will be required to sign our standard contract for the supply of that product or service; this includes your agreement to comply with the Pipex Terms and Conditions applicable to that product or service, as well as the Pipex Acceptable Use Policy.

Pipex Terms and Conditions contain minimum contract periods and cancellation fees. We therefore advise potential customers to read our Terms and Conditions, Acceptable Use, Data Protection and Privacy policies carefully before signing, to avoid any confusion or dissatisfaction.

The Pipex Terms and Conditions can be viewed at:

http://www.pipex.net/legal/terms-conditions/

How to Contact Pipex

You can contact Pipex by telephone, e-mail, fax or post.

The opening hours of our Technical Support and Customer Service teams are:

09.00 - 20.00 Monday to Friday.

09.00 to 18.00 Saturday.

To contact any Pipex department via the website please visit:

http://www.pipex.net/contact/

and use the drop-down menus to select the appropriate contact details for your enquiry.

Pipex Technical Support:

Pipex provides an innovative and comprehensive online support and information portal, which can solve a variety of customer issues. Please visit: http://www.pipex.net/support

Telephone (Within UK - Local Rate*): 0845 077 8324

Telephone (From overseas): +44 1707 299507

Fax: 08702 434440

Email (for Pipex Broadband customers): support@dsl.pipex.com

Email (for Pipex DIAL customers): support@dial.pipex.com

Pipex Customer Services:

For non-technical queries, such as account, billing, orders, upgrades or order status queries:

Telephone (Within UK - Local Rate*): 0845 077 2455
Telephone (From overseas): +44 1707 299507
Fax: 01707 299502
Email customerservices@pipex.net

Post:

Customer Services Department
Pipex House
4 Falcon Gate
Shire Park
Welwyn Garden City
Hertfordshire
AL7 1TW

Pipex Sales Team:

Telephone (Within UK - Local Rate*): 0845 077 2537
Telephone (From overseas): +44 1707 299505
Fax: 01707 299501
Email: sales@pipex.net

Post:

Sales Department
Pipex House
4 Falcon Gate
Shire Park
Welwyn Garden City
Hertfordshire
AL7 1TW

Cancellation of services

Pipex customers may choose to cancel their service at any time, subject to the Pipex Terms and Conditions applicable to their contract. Depending on the type of service purchased, and the length of time for which the account has been open, a cancellation charge, and/or a charge for any unexpired remainder of the contract period, may be payable.

For further information on the Pipex Terms and Conditions applicable to contracts for Pipex products and services, please visit:

http://www.pipex.net/legal/terms-conditions/

PLEASE NOTE: For legal and customer protection reasons, cancellations CANNOT be accepted by telephone.

30 days' notice of all cancellations is required.

The Customer may terminate services by:

  • (a) writing to Pipex Internet Ltd, PO Box 273, Welwyn Garden City, Herts. AL7 1YA (or by fax to 01707 299502), or
  • (b) calling Customer Services on 0845 0772455

Pipex Commitment to Quality

Our service delivery ethos is about much more than providing you with a service and leaving it to manage itself. We have always been committed to delivering quality throughout every aspect of our operations - from initial phone contact to pre- and post-sales support. This continued commitment is reflected in Pipex achieving registration to ISO 9001:2000 by the British Standards Institute after an assessment visit in December 2003.

Our Commitment to You

Pipex believes in providing the highest levels of customer service and satisfaction. We are constantly reviewing our services and processes in order to provide our customers with the best internet service available today. Should a customer require any assistance, Pipex has dedicated Technical Support and Customer Service Teams that are staffed by highly trained, friendly people who are there to help. See contact details for information.

As a responsible company Pipex follows the guidelines of the UK Communications Industry regulator OFCOM. Pipex is also a member of the Internet Service Providers Association (ISPA) and abides by their Code of Practice as well. Please visit their site for more information:

http://www.ispa.org.uk/

Service Provision and information

Pipex is committed to ensuring that the service you purchase is available for use as much as is reasonably possible. We actively monitor the performance of our services, and, where possible, we notify affected customers using System Announcements.

These are announced on our phone system when dialling the support team on 0845 077 8324 and are also available on our support site at:

http://www.pipex.net/support/systemannouncements/

Customer Satisfaction

Pipex welcomes comments and feedback on all aspects of our products, service and customer experience; engaging with our customers is a vital ingredient of our company's philosophy. Please feel free to send your comments to:

customerservices@pipex.net

You can also write to or fax our Customer Services team on the contact details listed earlier.

Complaints Resolution

Pipex believes passionately in delivering the best possible customer experience. Should you have an issue with any aspect of our products, service or customer experience, there are a number of ways that we can try to resolve your query.

If you are in conversation with our Technical or Customer Service Teams your first course of action should be to ask to speak to a Team Manager, who will try to resolve your query there and then. If a Team Manager is unavailable, arrangements will be made for one to call you at the earliest opportunity.

In the event you remain dissatisfied with the solution or explanation offered we request you raise a formal complaint by writing to us, either by email to:

customercare@pipex.net

or by letter to:
Customer Care Department
Pipex
Pipex House
4 Falcon Gate
Shire Park
Welwyn Garden City
Hertfordshire AL7 1TW

You are also welcome to make a formal written complaint in the first instance should you wish to do so.

Our Customer Care Team always investigates and concludes issues efficiently with a focus on customer care. To help us respond to your complaint quickly and effectively, you should include the following information as appropriate:

  • Your customer account number
  • Your ticket reference number
  • A record of all related communications with Pipex
  • A summary of the issues which you wish our response to address

Pipex will respond by sending an email or letter, depending on the most appropriate communication method, acknowledging all written complaints within 48 hours of receipt. We aim to resolve customer complaints within 7 to 10 working days; however, this process may be lengthened if further investigation or correspondence are required. Should resolution take longer than 10 working days Pipex will contact you with progress updates.

Should you remain dissatisfied with Pipex's response, you may request in writing to the Customer Care address given above that the matter be escalated to a more senior level within the organisation for a review.

If we still have been unable to resolve a complaint satisfactorily after three months you may refer the complaint to an independent arbitrator. Pipex is a member of the Communications and Internet Services Adjudication Scheme (CISAS) which is operated by the Chartered Institute of Arbitrators. CISAS is an OFCOM (Office of Communications) approved arbitrator.

CISAS will make an independent decision based on the information provided by you and Pipex. You can contact CISAS at the following address:

CISAS
The Chartered Institute of Arbitrators
12 Bloomsbury Square
London
WC1A 2LP
http://www.arbitrators.org/cisas

OFCOM and its Role

OFCOM, the Office of Communications, is the regulatory body for the communications industry.

If you are still not happy once your complaint has been reviewed by CISAS and a decision made, or if you would like more information on OFCOM's role, please contact:

Office of Communications
Riverside House
2A Southwark Bridge Road
London
SE1 9HA

Web site: http://www.ofcom.org.uk
Telephone 020 7981 3000
Fax 020 7981 3333

Pipex Data Protection and Privacy Policy

Pipex is fully committed to protecting the personal information which we hold about you, and takes this responsibility very seriously indeed. Pipex is also committed to protecting the privacy of visitors to its Web sites. This applies to all Web sites operated by Pipex, but not to Web sites hosted by Pipex except when specifically stated otherwise.

Pipex will always comply strictly with UK legislation relating to data protection and privacy, including the Data Protection Act and any other applicable laws and regulations.

In compliance with the Data Protection Act and other applicable laws, Pipex is prohibited by law from discussing the details of a customer's account with anyone except the account holder, except with the express prior written permission of the account holder. This legal prohibition applies even, for example, when a husband contacts Pipex on behalf of his wife. Customers are requested to bear this in mind when asking others to contact Pipex on their behalf.

For Pipex's Data Protection and Privacy Policy please visit:

http://www.pipex.net/legal/dppp/

Pipex Acceptable Use Policy and Abuse Policies

While no ISP can guarantee that you will not encounter inappropriate or abusive content on the Internet, Pipex is committed to the prevention of inappropriate use of its Internet services.

As with other Internet Service Providers (ISPs), Pipex has an Acceptable Use Policy (AUP), which specifies the actions prohibited by Pipex to users of the Network utilised by Pipex services.

Pipex maintains a dedicated, vigilant Abuse Team, and will fully investigate, and wherever possible take action to prevent, any reported abuse of its services.

All Pipex customers are required to comply fully with the Pipex Acceptable Use Policy and with the Pipex Terms and Conditions applicable to the product(s) which they have purchased. This includes whenever using Pipex products or services, and whether or not those products or services are accessed via a Pipex internet connection.

If you breach the Pipex Acceptable Use Policy and/or the Pipex Terms and Conditions, Pipex will contact you and discuss the breach with you. Gross or repeated breaches may result in the suspension or termination of your account. This can apply to a first offence if it is judged to be sufficiently serious.

In such cases, Pipex reserve the right to suspend or end the Customer's Account at its sole discretion without refund, and make an additional charge for all reasonable costs incurred due to investigating and dealing with the misuse and/or blocking access to any component(s) of the Service.

The Pipex Acceptable Use Policy can be viewed at:

http://www.pipex.net/legal/aup/index.php

Complaints Regarding Abuse or Website Content

If you wish to make a complaint about alleged abuse, either allegedly committed by or against a Pipex customer, or about the content of a Web site hosted by a Pipex customer, please contact the Pipex Abuse Team by email at: abuse@pipex.net Please supply full details of the alleged abuse, in the case of emails or newsgroup postings including the full unedited email or article headers. Pipex will investigate and take appropriate action.

Pipex has underlined its commitment to Internet security and the need to combat illegal online content by becoming a member of the Internet Watch Foundation (IWF). The IWF works with ISPs, telecommunications and software companies and Content Service Providers (CSPs) to reduce the availability of child abuse images, criminally obscene and racist content. It influences and develops initiatives and programmes to combat online abuse, in partnership with UK Government departments, such as the Home Office and the Department of Trade and Industry.

To find out more, or to report allegedly-illegal Internet content (irrespective of where you find it - on a Web site, in email, on newsgroups, in chatrooms or anywhere else on the Internet) please visit the IWF's Web site at: http://www.iwf.org.uk

Children and the Internet

The internet provides a host of fantastic entertainment and educational possibilities for people of all ages. As with all other ISPs, Pipex cannot guarantee full protection against illegal or other inappropriate material on the Internet.

Pipex recommends the use of Internet access limiting, content filtering and usage monitoring software, which should always be reinforced by the guidance and vigilance of a parent or other responsible person, whenever the Internet is being used by children or vulnerable persons.

Pipex takes its corporate responsibilities very seriously and we closely adhere to ISPA's 'Notice and take down procedure'. Like the rest of the industry, we have been working to make the Internet a safer place for its users - children in particular.

All ISP's have to tread a very thin line between censorship and responsible service provision. The industry, led by the Internet Service Providers' Association (ISPA), takes the view that we cannot act as judge and jury on ethical issues. This means that we do not believe that we are the right body to make ethical judgements over whether content is legal or illegal, or indeed inappropriate for certain individuals. These ethical decisions need to be made firstly by legislators - who define policy - and then by enforcement - defining breach of policy. Once a breach has been identified, Pipex, like the rest of the UK Internet industry will act decisively.

Billing and Payment

Pipex offers you various convenient ways of paying your bill.

  • Quarterly or Annually in advance by Cheque or BACS, known as 'Invoice Terms'.
  • Direct Debit Mandate
  • Continuous Credit or Debit Card Authority.

The diagrams which follow show the process for each of the payment types above. These diagrams show the invoices and reminders which will be sent, when and how these will be sent, and the timeline to which Pipex works when seeking payment. They also show the points at which suspension or cessation of service for non-payment will take place.

You will be notified of any changes in the price of the service(s) which you have purchased.

If you have any difficulties in making payments, please contact our Customer Services Team as soon as possible.

Your bill from Pipex will be itemised, and will show each of the services for which you are being billed, and the charge that is being made for that service. The information on your bill will include:

  • Your unique customer number
  • Product Item Code
  • Product Description (including charging period)
  • The quantity of each product
  • The unit cost of each product
  • The total cost for each product
  • The total billed amount (including and excluding VAT)

Review of Code of Practice

This Code of Practice will be reviewed, and updated if necessary, on a quarterly basis.

Publication of Code of Practice

This Code of Practice is available for viewing, and for downloading in PDF format:

Code of Practice (downloadable PDF)

PLEASE NOTE: Adobe Acrobat Reader is required to read the downloaded document.

Customers may request a paper copy of this document by submitting a request via e-mail to:

customercare@pipex.net

Copies of the Code of Practice can also be made available to special-needs customers in an appropriate format if requested.

Disclaimer

Pipex take every care to ensure that the content of this document is correct at the date of publication, but accepts no liability for any error or omission therein. Pipex products and services are continually under development, and for this reason published information may sometimes not be fully up-to-date. Please therefore check the latest situation either by visiting our Web site at:

http://www.pipex.net/

or by telephoning our Customer Services Department on 0845 077 2455 (Within UK - Local Rate*).

*From a fixed BT line - rates charged by other fixed and mobile telephone service providers may vary.

Pipex Communications plc
Registered Office: 1 Triangle Business Park
Stoke Mandeville
Buckinghamshire
HP22 5BL
Registered in England: Number 03974683

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