Fair Use Policy (FUP) 14/02/07

The Pipex Fair Use Policy (FUP) has been implemented so that we can deliver a broadband service that is fast and reliable to all our customers.

We monitor the performance of our network and may restrict the amount of bandwidth available to very heavy users during busy periods to ensure that the majority of the customer base have a good experience. This applies to all customers using our Pipex broadband services including unlimited broadband.

In addition we will contact customers who frequently use excessive bandwidth to the detriment of others to advise them of this, ask them to change their behaviour and offer them alternative courses of action. In some cases if their usage remains high we will suspend or close their account. This will enable us to offer a fair service to the rest of the customer base.

Why have a Fair Use Policy?
Some customers usage is in excess of that expected from normal home use and this impacts on the service level to others particularly at busy times. This may be due to high use of file sharing software or heavy downloads of music and films.

Will I be affected by the Fair Use Policy?
If you don't use file sharing software or download large files from the Internet it's unlikely you'll ever be affected by our policy. If you do, all we request is that you do so with consideration for other customers sharing the Pipex network, for instance, downloading outside peak hours.

What happens if my use is very high?
If your broadband usage is occasionally very high, we're unlikely to be concerned. However, if your usage is frequently high and impacts our network, and the experience of other customers, in a negative way then we will get in touch with you to ask you to change your behaviour.

If your usage remained high and didn’t change, or contravened the Acceptable Use Policy (AUP), we may take further action and may suspend your service and close the account. We want to avoid this happening and ask for your support in ensuring a good service for all Pipex customers.

How can I manage my usage more efficiently?
If you intend to use your broadband connection for downloading large files we suggest you try and do this outside of peak hours.

For previous updates regarding Traffic Management Progress and High Traffic Usage in relation to our updated FUP please click the following links:

High Traffic Usage Update (1 July 2005)

Traffic Management Progress Update (July 2005)

If you have any questions or concerns regarding this statement you can contact us by e-mailing: customerservices@pipex.net

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