It has always been important to us that you have confidence in the steps that we are taking and during this process we will continue to follow our promise outlined in March to ensure that we support you and your business through this transition period. Please see 'Our promise' for more information. The key advantages of Opal mean that you will enjoy connection to the UK's largest Next Generation Network, support from our award-winning customer service teams and access to our extensive product portfolio.

There will be no change to your broadband service, however we will be upgrading your usage allowance so that you will receive unlimited monthly downloads. Please note, for administration purposes, the name of your product may change on your first Opal bill. This will not have any affect on the service you receive.

Then it's great news. We will be upgrading you to a quicker broadband package from 256kb to 512kb at no extra cost.

The key change is that your current service will now be provided by Opal, as we phase out the Pipex Business brand. Your existing terms and conditions will still be valid, and we do not envisage that you will experience any downtime in this transition period.

There will also be no changes to your telephone service, however if you have experienced a period of not being charged for calls, billing will now resume with your new Opal bill. You will not be billed for the previous non-charging period.

As stated in our promise, there will be no changes that will affect your email, web or IP addresses, domain names or web services.

You will not see any changes to your email or dial up service at this time. Your email address and dial up number will remain the same and you will not see any service downtime as a result of this move.

From 1 June 2010, we will no longer be selling broadband and voice products under the Pipex Business brand. We believe that we will be able to offer even more competitive products and services under the Opal brand.

There will be a new style Opal bill which you will receive on or around the same day of the month as your Pipex Business invoice. On this bill will be a new customer reference, which you will need to note for any future queries. Payment will be required 14 days from the invoice date. We will also be discontinuing any advance notification of your bill. There will be some changes to payments and beneficiaries dependent on how you normally pay your bill. This will be outlined in the letter we have sent you.

You will continue to be managed by your existing customer service team but the contact number will change from 1 June 2010. Your first Opal bill will detail all the information that you require if you have any queries. Within the business arena Opal has won the Cisco Customer Service Excellence Award in both 2007 and 2009 and prides itself on providing high levels of service for its customers. We hope this will be a great start in ensuring your confidence in our customer service levels.

We will transfer your contract from Pipex Internet limited to Opal Connect Limited on 1 June 2010. There is no action required from you as a result of this and there will be no change to your existing terms.

From 1 June 2010, your online billing, account management and webmail will be now accessible from at MyOpal. MyPipex will no longer be available. We will send you further details regarding the new functionality shortly.

Yes, of course you can. Please speak to our dedicated sales specialists on 0800 276 1403 for advice on the best services to meet your business needs.

If you'd like to have a chat about these changes, or like some advice on how to optimise your service with Opal, please contact our dedicated service team on 0871 222 5550.