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Pipex Enhanced Care
Keep your business online with Pipex Enhanced Care...
Here at Pipex, we pride ourselves on the quality of our network and know how important the Internet is to keep your business running smoothly. We also know that occasionally things beyond our control can go wrong, which is why we have created our new Enhanced Care subscription package that offers super-fast turnaround times in the unlikely event that something goes wrong.
As an Enhanced Care customer, your fault will be logged and escalated to the correct department immediately and a resolution reached within 10 hours. If, for whatever reason this cannot be met, we will offer you a full months refund.
With Pipex Enhanced Care you will receive the following added support to an already outstanding business service:
- Dedicated technical support team
- Immediate escalation of reported errors to associated 3rd parties, e.g. Openreach
- Guaranteed 10 hour turnaround, or you money back*
- 99.9% Uptime Guarantee
Pipex Enhanced Care package is available for an extra £10.56 a month and can be subscribed to on a month by month basis, allowing you the freedom to opt out at anytime.
Special Offer - 12 Months Free Enhanced Care
Order Pipex Business Premium or Premium Plus package on a 12 month contract before the 31st December and enjoy 12 months Free Enhanced Care worth £126.
How to order
You will be prompted to add Enhanced Care during the online order process, or, if you prefer to call, then one of our highly trained business service advisors will ask if you about the service
Click on one of the options below to find out what other great business benefits our products and services feature:
Please note that Enhanced Care is only available with Pro and the Premium Business Broadband packages.
See our terms and conditions for full details.
*The money back guarantee is applicable should the error not be resolved within 10 hours of the customer reporting. The refund applies to the value of one months broadband subscription including the cost of Enhanced Care. The exact value of refund depends on product subscribed to. Only one months refund will be offered in the event of multiple errors occurring within the same monthly billing cycle.